Best Practices to answer Prospect Questions during live calls using convverse.ai

Sales conversations move quickly and prospects expect accurate and confident answers. Most teams do not lack knowledge. What they lack is instant access during the call. Important details stay hidden inside long documents, scattered PDFs, old decks or deep inside the knowledge base that people cannot open while speaking. This leads to slow responses, hesitation and missed opportunities.

Modern sales enablement focuses on removing this friction by giving every rep the ability to find the right information at the exact moment they need it. Good habits include keeping documentation tidy, building short reference notes for product features, storing updated collateral in one place and ensuring the team always knows where to look. The challenge is that even with perfect discipline, manual lookup during a live call remains slow. Real time call assistants solve this gap by delivering information at the speed of the conversation.

Introduction to battlecards inside convverse.ai

convverse.ai, real time sales assistant, allows teams to upload collateral including PDFs, pitch decks, help articles or the entire knowledge base. These uploads are converted into smart battlecards that show up during a call on Google Meet. When a prospect asks a question, convverse.ai instantly picks the exact answer from your documents and presents it to the rep. No searching. No screen switching. Just clear and ready information that matches the context of the discussion. These answers appear in less than 5-6 seconds at the time of writing this blog and the team at convverse is further optimizing the latency on this feature.

Handling questions that are not covered in uploaded documents

Prospects often ask about competition, market definitions, integration details or trends that may not be captured in internal documents. convverse.ai handles this through an optional web search feature. When an answer is not found inside the uploaded content, the system looks at trusted sources on the web and returns a response within two to three seconds. The rep receives precise and reliable information and can answer without interrupting the flow of the call.

The impact on sales teams

With real time intelligence, reps respond with confidence. Objection handling becomes smooth. Every conversation becomes more persuasive because the entire team has equal access to the same quality of information. Sales enablement is shifting from static files to dynamic call support. With battlecards, knowledge uploads and rapid web assisted answers, convverse.ai helps teams stay informed and ready for every question at the exact moment it is asked.

Must Read: What is sales enablement & why it matters in 2025–26